What happens if you have issues during a month end close?

3 minute read time.

Have you ever been in the time crunch, need to get the close done and then the worst happens…you have a power outage, a server disconnect, you get an error message or something just doesn't seem right? Let’s take a look at what you should do if you ever have something happen during a month or year end close.

  1. Make note of any errors that occurred or what event led to the close not completing
    • If there is ever a doubt check the Audit report under Utilities, Audit Report
    • Make sure that for every module there is a Start and an End as seen below
      • For a successful close you would see:
        MANAGER      05/15/2017     PR EOM Close (End):
                                        3:10 PM     April 2017                            Menu Close
        MANAGER      05/15/2017     PR EOM Close (Start):
                                       3:10 PM     April 2017                             Menu Close
    • If you ever see a start without an end you have what is known as a failed close
      • For a failed close where you started the close and it never finished you would see:
        MANAGER      05/15/2017     PR EOM Close (Start):
                                       3:10 PM     April 2017                             Menu Close
      • Or for a filed close where the close was started twice you would see:
        MANAGER      05/15/2017     PR EOM Close (End):
                                        3:10 PM     April 2017                            Menu Close
        MANAGER      05/15/2017     PR EOM Close (Start):
                                       3:10 PM     April 2017                             Menu Close
        MANAGER      05/15/2017     PR EOM Close (Start):
                                       3:08 PM     April 2017                             Menu Close
  2. If you have determined that you have a failed close the first thing you should do is restore the backup that was made prior to starting the close
    • Select File, Restore
    • Click Next Browse to the file you want to restore and select the file
    • Click Next
    • On the Begin Restore screen check the "Restore to New Company ID" box and enter new Company ID
  3. Once the backup is restored perform the close again
    • If you received a network disconnect during the original close we recommend performing the close directly at the server
    • If you receive an error the second time going through the close, restore the backup and immediately contact support by selecting the Live Chat option in the program or going to Chat, Sage Live Chat.

Special notes:

  • If performing the close of the month in payroll and the close just appears to hang, end the close process and restore the backup and check for a blank employee
    • To check for a blank employee select PR, Employees, Maintain Employees
    • If the very first record that comes up is blank click the trash can icon on the screen and delete the employee
    • If the trash can is not available rename the employee to zzblank.  Once the blank employee has been deleted or renamed, you will be able to continue to work in Payroll.  If the employee was renamed, contact support so we can remove the blank employee from your data records
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