• Year-End Wizard Begin Close (Not Responding)

    I am running the year-end wizard and once I had hit the "Begin Close" button after saving a back-up, the program has gone non-responsive. Although it is Not Responding, the Task Manager shows it as using some CPU % and after talking to the support team…
  • Why are customers alerted when the system is down and when it comes back up?

    Why are customers alerted when the system is down and when it comes back up? Saturday 03-11-2023 was an unexpected outage and we all were left hanging with no support or acknowledgement. Customers we need to demand better than that from Sage.
  • Holiday Support Hours

    What are the support hours for this coming Friday after Thanksgiving, 11/25/2022? Sage 50 US Thank you
  • January 2021 is around the corner – are you prepared for year-end planning?

    Out with the old, in with the new – January is almost here. Now is the time for year-end tax planning. Most of us will look back at 2020 as a year of “new normals” with COVID-19. With that in mind, you need to be even more focused on year-end and the…
  • Support sucks

    Here's why... We have paid support contract in place with Sage. We recently had a problem when we used the Year-End Closing Wizard. Starting with the online chat, I was told to call to speak to a support representative. When you call, you can choose…
  • It's Release Day for Sage 50 US! -- What's New in the 2020.0 Release!

    The 2020.0 Release is all about delivering requested Sage 50 feedback from you our customers. For quite some time, fellow business owners like you have shared feedback, ideas and even proposed requests within Sage 50 that you would like to see changed…
  • 2017 P&L Numbers are Incorrect After Running End of Year for 2018

    FormerMember
    FormerMember
    Hi Everyone, We ran End of Year on 12/31 and the process froze and broke something so we restored the backup that we took before we ran the wizard. The strange thing is that some of our 2017 numbers are off and I can't see how it correlates. Last years…
  • Peachtree 2010 install issues

    FormerMember
    FormerMember
    I work at an MSP and we are having difficulty installing Peachtree 2010 on a client's RDS server. The install process hangs at "stopping pervasive". Manually stopping the pervasive service doesn't make the installer progress. The install can be cancelled…
  • Sage 50—U.S.resources: Help is never far away

    When you have a question about how to use Sage 50—U.S. Edition, you want answers fast! With Sage, help is never far away thanks to our 24/7 online resources! Connect with us to find: Product discussions Knowledgebase articles Sage University classes…
  • Sage 50 has a tool that will help you identify environmental factors that may cause errors

    Often errors in Sage 50 can be caused by environmental issues such as firewalls, network connection failures, and security settings. To help you identify environmental factors that may cause such errors, we have developed the Sage Advisor Diagnostic Tool…
  • Before you download and install ANYTHING...

    Are you about to download and install Sage 50 Accounting 2016? Or any software, for that matter? Before you do, read our Sage Install Support Team's tips for how to plan, prepare, install and verify your installation : If SETUP.EXE tries to talk you…
  • Phone and chat support will be open on the first 2 Saturdays in January.

    Great news for anyone working over the weekend to get their year-end processes finished. Our Sage 50—U.S. Edition phone and chat support will be open on Saturday January 3rd and Saturday January 10th.
  • Get the Help You Need Without the Hold Time

    Have you ever called technical support and found that there was a high hold time? Need step-by-step instructions? Looking for registration information or download links? We definitely understand how trying that can be, and we are here to help. Did you…