Common issues: Reports and Forms

Error: "In order to run this report within Sage 50, you must call 1-800-326-1420 and update your subscription 

941 form does not open

Tax forms update window does not appear 

e-File Button Grayed Out 

Missing payroll tax forms 

Troubleshooting and explanation of the payroll exception report 

My Payroll Report is blank 

Paid Family and Medical Leave (PFL) does not appear on the Tax Liability report 

State Taxes

Tax Liability Report doesn't match the State Tax form

My state unemployment does not show on my tax liability report

Error: "Missing Massachusetts MAPFML record" when processing W-2

Error: "Missing Connecticut CTPL record" when preparing W-2