exception reports for futa and suta

1st off, has anyone heard of "quarter 5"?  Ever?  

I run an exception report before every payroll now, which is every week, due to unexplainable errors in sage.  Today's report is off in what it deducted as opposed to what it calculated.  Ummmm...

Waiting on a phone call now from them to explain or check what is happening and tell me what the 5th quarter is?

And yes, I know how to fix it, I had to do it for every year end form.  I shouldn't have to.  This is an accounting program, no?  Why is it continuing to give me wrong figures??  Anyone else having these issues?

OVER AND OVER?