Updated SAGE 50 2022 to 2023 now not able to connect to database

SUGGESTED

Hello, 

We recently upgraded from Sage 50 Accounting 2022 to Sage 50 Accounting 2023 and we are now getting the error that Sage 50 the attached error. I have verified with our network admins that no changes have been made to our firewall and the rules in View Document - Sage Knowledgebase. I am at a point where I am just banging my head with this. If anyone has any insight or where to go with this or if it would be best I get on a call with a technician to go over this that would be fine with me as well. Please let me know what the next best course of action is.

Thank you,

Andrew