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David Nguyen

Shared computer did not see the company

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I upgraded my computer at work from Sage 50, 2018 to 2022-01 for 3 users. The computer at work is the main one which can share the sage data to another computer at my home and other computer at my accountant's home. I created an account for my accountant and added her in to the remote data access but did not do the same for me since I already did when the upgraded installation was done. However, when I installed the Sage Portal to my computer at home (since it is a brand-new computer, and it does not have Sage) and opened Sage, it did not see the company when I clicked "Open Existing Company". What wrong I did or am I missing anything?

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    Hi David!

    We're sorry for the delayed response!  To connect to a shared company, you'll need to go to the File menu and select "Connect to a Shared Company" rather than "Open Existing Company".  This will prompt you to log into Sage Remote Data Access and then select the company and download a local copy of it to your computer, which will keep the copy synced with the other computers sharing it through the cloud.  Once the company file has been downloaded on your computer, it should appear under recent companies, so you can open it more easily.

    We have detailed steps for the process here: support.na.sage.com/.../viewdocument.do

*Community Hub is the new name for Sage City