Invoice has been paid but still shows owing and doubled.
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Invoice has been paid but still shows owing and doubled.
You probably need to run an Invoice/Payment Sync Test. Here are the steps, copied from the knowledgebase.
Make sure that you delete the Payment against the Invoice BEFORE you follow StephenC's instructions below. Then, when the message comes up during Integrity Check (Invoice/Payment Sync Test), make sure that you answer PAYMENT as being correct. After Integrity Check is finished, you can rekey the Payment to the Invoice, assuming the Invoice is now showing the proper, unpaid value. https://pcosupport.com 800-780-0700
*Community Hub is the new name for Sage City