Hello Louis, 

ShipGear is a 3rd party add-on that is not managed by Sage 50 Customer Support. Please contact ShipGear to be sure that the version of ShipGear that you are using is compatible with your new version of Sage 50: https://www.shipgear.com

Here is an article from our knowledgebase that outlines this: Is my third-party add-on compatible with the new release of Sage 50 Accounting?

I understand that Shipgear is a third party add-on. It works with our other company files, but not with the main company file. We're running the latest version of both Sage and Shipgear. I don't care who ultimately helps me solve this problem, I'd just like someone from Sage OR Shipgear to point me to someone who's willing to help.

Hi Louis, 

 Please contact ShipGear to assist you. 

I already have. They have pointed me back to Sage. I came to Sage City thinking I might find someone who's used both products, who's willing to help. Am I misinformed of the purpose of Sage City?

It will have to be Shipgear.  They don't partner with Sage Consultants. 

I do offer a different shipping service that I do partner with and I could help you with that. 

Shirley Byard  [email protected]

I'm still attempting to solve this problem. Neither Sage nor Shipgear have been helpful. The owner of the company does not wish to move away from Shipgear. Is there anyone using both Sage and Shipgear who might be able to step up here?