Help! Bank Reconciliation Shows Cleared Item Before I select anything

Hello! I am trying to fix a bank reconciliation that got unbalanced due to a transaction being edited and not saved correctly when the account had already been reconciled and closed. I have verified all the debits and credits. However it says I am off by $8998.86. I have moved the period back. I reopened the account reconciliation, uncleared all the transactions and clicked ok to reset the reconciliation (that is how I was instructed to do), however it did not work. I then noticed it says an item is cleared in the amount of $8,998.86 but nothing is selected as cleared. That is the amount my account is off by when I select all the transactions. That amount shows on the deposit/bank credits- top left corner. That is where I see an item as cleared when nothing as been selected yet. Even when I enter the starting balance n the statement ending balance that amount still shows. How can I get that item removed so that I can reconcile the account? Or how can I fix this issue? Any help would be greatly appreciated! I have basic experience with Sage- first time user and learning still. Thank you!

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    To be honest, your issue is something that either Sage would need to log into your system and review with you, or our company could do the same. There isn't a simple answer that can be provided to your post without looking at your data and seeing what is causing this issue. Please reach out to us if you'd like our assistance with this, or any other Sage 50 related issue - https://pcosupport.com.