Hello! I am trying to fix a bank reconciliation that got unbalanced due to a transaction being edited and not saved correctly when the account had already been reconciled and closed. I have verified all the debits and credits. However it says I am off by $8998.86. I have moved the period back. I reopened the account reconciliation, uncleared all the transactions and clicked ok to reset the reconciliation (that is how I was instructed to do), however it did not work. I then noticed it says an item is cleared in the amount of $8,998.86 but nothing is selected as cleared. That is the amount my account is off by when I select all the transactions. That amount shows on the deposit/bank credits- top left corner. That is where I see an item as cleared when nothing as been selected yet. Even when I enter the starting balance n the statement ending balance that amount still shows. How can I get that item removed so that I can reconcile the account? Or how can I fix this issue? Any help would be greatly appreciated! I have basic experience with Sage- first time user and learning still. Thank you!
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