Email - Invoice and Statements

We are using Sage 50 (US) Premium Accounting 2020 and email invoices to our customers  I cannot figure out however where or how to see the sent emails. We use MS Outlook and the emails sent from Sage do not show up in the sent mail in the email account we have associated in Sage. We are also not sure if an email address is not valid, how to see if it bounces back? Where does it go? The settings for Webmail Account are:

Webmail Service: Other

Email Address: xxx@our company name.com (a valid & working MS Outlook email account)

SMTP Server: smtp 1.phpwebhosting.com

SMTP Port: 2525

Use secure connection (TLS/SSL) is not checked.

Any ideas?

Thanks!

  • 0

    Hi! Not sure if you found an answer to your question. We have ourselves CC'd on all invoices and sales order copies. This can be done under the Maintain tab. Select email setup and check the CC box. HTH.

  • 0

    When you are using Microsoft Outlook for emailing from Sage 50, since Microsoft Outlook is a MAPI Compliant email program, you do not have to configure any of the additional email options within Sage 50. Make sure that you choose USE A DEFAULT DESKTOP EMAIL PROGRAM under Maintain, Email Setup, and then make sure that Windows has Microsoft Outlook as your default email client. In some cases, we have to set the Windows default email client to Internet Mail, save the screen, and then go back in and change the default email client to Microsoft Outlook afterwards. You can also confirm what your default email client in Windows is set to by attempting to email any Notepad document, Excel Spreadsheet, etc. by right mouse clicking on the document and choosing Send To, then Mail Recipient. Please reach out to us for additional assistance if needed, https://pcosupport.com