All licenses in use

SOLVED

We have a 5 user license yet only 3 people can log into the software at one time.   Sage 50 Quantum Accounting 2019 Build 26.1.00.0229.  I've checked that all license keys are the same on all machines and I've checked the license manager and it only shows 3 users logged in.  When the 4th user tries to log in, it gets all licenses in use error.  I've also tried clearing all the user licenses but same problem.