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Error: “Remote Data Access needs to synchronize the company data. Click OK to start the synchronization”

The message “Remote Data Access needs to synchronize the company data. Click OK to start the synchronization” appears when the Remote Data Access (RDA) service needs the user to upload a rebase.

This typically happens when a payload has failed to upload, or the payload limit has been reached and the RDA server is requesting a rebase.

Please see Sage Knowledgebase article 115745 for further information and steps to resolve.