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What to do if Sage 50 U.S. doesn't open or grays out

1 minute read time.

Nothing is more frustrating than not being able to access something when you need it. Recently, some Sage 50 U.S. users have not been able to access their program recently. The steps in this blog post should correct that.

The Issue

If Sage 50 U.S. is not opening, or hanging up on a gray screen after clicking its icon, it may be related to a recent Microsoft Windows update on your machine.

How to Resolve

  1. Right-click the Sage 50 Accounting desktop icon and select Properties.
  2. Click the Compatibility tab.
  3. Un-Check the box next to Run this program in compatibility mode for.
  4. If the option is grayed out, check Change settings for all users at the bottom.
  5. Click Apply, OK
  6. Press Control + Alt + Delete, then select Start Task Manager.
  7. Browse to the Details tab at the top.
       Note: If it is not visible, click More Details on the bottom of the Processes tab.
  8. Look for "peachw.exe".
  9. Select the process and click End Task at the bottom. Skip to the next step if you do not see "peachw.exe".
  10. Try to open the program again.
  11. If the program still does not open, restart your computer and try to open again.

Learn More

This information, along with a helpful video with the above steps and a link to additional details from Microsoft, is available in our When I click the icon, the program either hangs on gray screen or does nothing at all Sage Knowledgebase article.

  • FormerMember
    FormerMember

    The problem is till there after following through above step. What can I do to start up the program? it is really desperate. 

  • in reply to Sage Employee

    How can you tell if this update has been installed?

  • Microsoft has recently acknowledged an issue with the July 2018 .NET Framework that prevented Sage 50 US from starting properly in Compatibility Mode. The update was pulled by Microsoft and issues are being worked through before it is published again.
    Microsoft's Advisory on July 2018 .NET Framework Updates

    So for those users on older releases of the Sage 50 US (R2018.1 and below) that must run in Compatibility Mode on Windows 10 Fall Creators' edition and higher operating systems should uninstall the July 2018 .NET update to continue working. To ensure the highest level of compatibility with the most recent updates to Windows 10, please install versions 2018.2 or 2019.0.

    Statement from Microsoft regarding this issue as follows:

    "As a team, we regret that this release was shipped with this flaw. This release was tested using our regular and extensive testing process. We discovered while investigating this issue that we have a test hole for the specific combination of COM activation and restricted permissions, including impersonation. We will be mitigating that gap going forward. Again, we are sorry for any inconvenience that this product flaw has caused."

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*Community Hub is the new name for Sage City