• Is there a keyboard shortcut to advance tabs?

    I've used other versions of Sage, but I'm new to Sage 500. Is there a keyboard shortcut to advance tabs when you're in Accounts Payable > Process Vouchers > Enter Vouchers? I'd like to be able to use a shortcut to move from the header tab to the detail…

  • Cost Tier Adjustment

    Adjustments to inventory value are made using Process Cost Tier Adjustments task. Here are some important  things to know about cost adjustments :

    • Inventory Quantity cannot be adjusted through Cost Tier Adjustments. Quantities in the cost tiers are not…
  • Sage 500 ERP: Announcing Sage 500 ERP Product Updates

    What's New

    We are pleased to announce Sage 500 ERP 2018 Product Update 7 (2018.7) and Sage 500 ERP 2019 Product Update 4 (2019.4). 

    This release includes:

    • Support of 1099 tax year 2020 program changes, including 1099-MISC updates
    • New 1099-NEC form
  • Sage Year-end Center: 24/7 resources and information

    Closing the year? We're here to help. 

    As you work on year-end processes, visit the Sage Year-end Center to find*:

    • Helpful checklists: Print step-by-step year-end tasks.
    • Technical articles: Browse year-end-specific topics and guides.
    • Product information…
  • Sage 500: Resolved - Errors when downloading products from Sage Knowledgebase

    The errors when downloading products from Sage Knowledgebase have been resolved. We sincerely apologize for the inconvenience that this issue may have caused you. 

  • How is cost calculated when processing Physical Counts?

    We are at the end of the year and many of you are preparing or already processing physical counts. If you are familiar with this process in Sage 500 you have already noticed that unit cost field is not available in any of the forms in this task. This…

  • Sage 500: Errors when downloading products from Sage Knowledgebase

    We are working to resolve an issue where customers are unable to download their product from Sage Knowledgebase.
    Many report "Error 1016 You’ve requested a page on a website that is on the Cloudflare network. Cloudflare is currently unable to resolve…
  • Sage Advanced Allocations 2020 Product Update

    What's new

    Some corrections were made for the Admin Tool when TLS 1.0 and TLS 1.1 are disabled

    Download and install this update

    Important: If you use third-party products that integrate with Sage Advanced Allocations, check with the vendor of your…

  • New and improved: Sage Knowledgebase for Sage 500

    Sage Knowledgebase (Sage KB) just got a major redesign—complete with an updated interface and additional features.  

    What’s new?

    In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

  • 2020-2021 Sage Year-end Winter Schedule

    The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

    Sage Canada closures

    Sage US closures

    • December 25: Christmas Day
    • January 1: New Year’s Day


    • November 26 and…
  • Mas 500 7.4 Registration

    I have the database on SQL Server 2008 R2. I'm trying to access our database for historical purposes but it's telling me it is not registered. I've attempted to register manually and it tells me the user must sign out and back in for the changes to take…

  • Where is the AP File Format for importing?

    I can easily find the GL file format, but not the AP file format for importing. How can I import into the AP Module? Where is the file format?

  • Who Committed the shipment?

    Does anyone know of a way to show who committed a shipment? From what I am seeing, when the shipment gets 'committed' the status changes to say 'Committed', then after the batch gets posted (normally 4x a day) the status changes to 'Posted'.…

  • Sage Intelligence Filter and Parameter combination - need help

    Need some eyes on a Sage Intelligence Transaction report filters and parameters.  Please see attached file.  

    Adding filters with parameters works for one set but not another.  Can someone look to see if you have a suggestion as to why the filter/parameter…

  • Sage 500 and impact of deprecation of TLS 1.0 and 1.1

    Transport Layer Security (TLS) is an encryption protocol intended to keep data secure when being transferred over a network. Microsoft has been announcing  the deprecation of TLS 1.0 and 1.1 for the Office 365 service for more then two years and finally…

  • Item is inactive for the return warehouse error


    I am getting this error when creating a RMA for all items.  "Item (X) is inactive for the return warehouse (warehouse)".  Clicking OK on the dialog box allows me to continue the RMA and I can also process the Customer Return without issue…

  • Duplicate account numbers in consolidated report (Accounts S500 1-0)

    Changed a report to pick up 3 of our companies (A,P and C) 

    (Created consolidated connector then exported and imported the report using the consolidated connection)

    The accounts union report (Accounts S500)  is one of the many that are included in it.


  • 7.4 Register a Moved DB

    We moved our database from SQL-02 to SQL-03 server name. I am unable to register the application to use it's modules. I've ran the Database Synchronization Utility be get the following error:

    I also tried to manually register but receive this…

  • Drop Ship Returns

    How  do you handle returns when you're drop-shipping and the goods were sent directly to the customer from the supplier?

    Drop-ship returns are processed as customer returns. In Set Up SO Options, you can also select if drop-ship items can be returned…

  • Integrating Accounts Receivable Software

    We are starting the search for AR software to help mainly with cash application and dispute management, and potentially some collections tasks. What are some of the best options you have that have interfaced with SAGE 500?

  • Inventory Allocation

    Does Sage allow you to allocate OH inventory to only be shipped for a specific customer?

  • Sage 500 ERP: Announcing Sage 500 ERP product updates

    We are pleased to announce the release of Sage 500 ERP 2018 SP6 and 2019 SP3.

    What's New

    These releases deliver resolution to issues reported, which will improve performance and your overall Sage 500 ERP experience. More information about these releases…

  • How to add a default value to an Existing Control using Customizer

    If you need to add a default value to an existing control you can use Sage 500 Customizer. In this example using Customizer  script the default credit limit in Maintain Vendors form is loaded by tabbing to the control containing the default value.

    1. Launch…
  • Using Data Import Manager with SQL source connection

    Remember that you can use Data Import Manager to import data from any SQL Server data source. In this example I am using an SQL view (vdvBudgetAnalysis_COA) to import budgets from company COA to company SOA. Make sure that in your case it’s possible to…

  • cannot create case on sage portal

    I am sure i have an account on sage portal to create case but when i do forget password to reset my credentials i am not receiving email to do so.