• Sage 500 ERP: Announcing Sage 500 ERP Product Updates

    We are pleased to announce the release of Sage 500 ERP 2018 Product Update 9 (2018.9), Sage 500 ERP 2019 Product Update 6 (2019.6), and Sage 500 ERP 2021 Product Update 2 (2021.2). 

    What's New

    These releases deliver resolution to issues reported, which…

  • Sage 500 ERP: Phone and chat temporarily closed on October 6, 2021 for company-wide meeting

    Please note, the Sage support phone and chat resources will be temporarily closed on Wednesday October 6th from approximately 3:45 pm to 5:00 pm ET for a company-wide meeting. But help is still available! If you need assistance during that time, please…

  • Sage 500 ERP: New legislation regarding sales to Canadian customers

    Canada has recently implemented new sales tax legislation that may impact certain Sage Customers. Effective July 1, 2021, any non-Canadian company that sells $30,000 CAD, or more in products or services within a 12-month period to Canadian customers …

  • Sage 500 ERP: Announcing Sage 500 ERP Product Updates

    We are pleased to announce the release of Sage 500 ERP 2018 Product Update 8 (2018.8), Sage 500 ERP 2019 Product Update 5 (2019.5), and Sage 500 ERP 2021 Product Update 1 (2021.1). 

    What's New

    These releases deliver resolution to issues reported, which…

  • Longer than expected wait times on June 23rd

    On June 23, all colleagues globally will participate in a celebration honoring Sage’s 40th birthday. There will be two 90 minute sessions offered for our support analysts to participate in.  Although offices and support will be open, you may experience…

  • Data security and reducing potential threats

    At Sage we take our customers’ privacy and data security very seriously. As more and more business is conducted online, data security becomes an ever more important part of running a business. We need to work together to reduce the risk of potential threats…

  • Sage 500 ERP: Announcing Sage 500 ERP 2021.0 Product Release

    We are pleased to announce the Sage 500 ERP 2021.0 product release. Starting March 23, 2021 is the time to update your Sage 500 product and receive the benefit of this release.

    What's New:

    Global Enhancements

    • Ability to Inactivate Certain Record…
  • Sage 500 ERP: Announcing Sage 500 ERP Product Updates

    What's New

    We are pleased to announce Sage 500 ERP 2018 Product Update 7 (2018.7) and Sage 500 ERP 2019 Product Update 4 (2019.4). 

    This release includes:

    • Support of 1099 tax year 2020 program changes, including 1099-MISC updates
    • New 1099-NEC form
  • Sage Year-end Center: 24/7 resources and information

    Closing the year? We're here to help. 

    As you work on year-end processes, visit the Sage Year-end Center to find*:

    • Helpful checklists: Print step-by-step year-end tasks.
    • Technical articles: Browse year-end-specific topics and guides.
    • Product information…
  • Sage 500: Resolved - Errors when downloading products from Sage Knowledgebase

    The errors when downloading products from Sage Knowledgebase have been resolved. We sincerely apologize for the inconvenience that this issue may have caused you. 

  • Sage 500: Errors when downloading products from Sage Knowledgebase

    We are working to resolve an issue where customers are unable to download their product from Sage Knowledgebase.
    Many report "Error 1016 You’ve requested a page on a website that is on the Cloudflare network. Cloudflare is currently unable to resolve…
  • Sage Advanced Allocations 2020 Product Update

    What's new

    Some corrections were made for the Admin Tool when TLS 1.0 and TLS 1.1 are disabled

    Download and install this update

    Important: If you use third-party products that integrate with Sage Advanced Allocations, check with the vendor of your…

  • New and improved: Sage Knowledgebase for Sage 500

    Sage Knowledgebase (Sage KB) just got a major redesign—complete with an updated interface and additional features.  

    What’s new?

    In addition to a cleaner look and easier navigation, the improved Sage KB now offers:

  • 2020-2021 Sage Year-end Winter Schedule

    The Winter season—and year-end—are fast approaching and we want to share our office closure schedule with you:

    Sage Canada closures

    Sage US closures

    • December 25: Christmas Day
    • January 1: New Year’s Day

     

    • November 26 and…
  • Sage 500 ERP: Announcing Sage 500 ERP product updates

    We are pleased to announce the release of Sage 500 ERP 2018 SP6 and 2019 SP3.

    What's New

    These releases deliver resolution to issues reported, which will improve performance and your overall Sage 500 ERP experience. More information about these releases…

  • Announcing Sage 500 ERP product updates

    We are pleased to announce the release of Sage 500 ERP 2018 SP5 and 2019 SP2.

    What’s New:  

    These releases deliver resolution to issues reported, which will improve performance and your overall Sage 500 ERP experience. They also include enhancements…

  • Preparations you can make to continue to run your business during uncertain times

    As a Sage customer or partner, it’s never been easier to work remotely and empower your business and customers through cloud-based technology. We’ve put together a list of tools and helpful tips to keep your business on track when you may need to work…

  • Sage City, your new source for product release updates

    When it comes to product updates, it’s critical the right people get the news in a timely manner. That’s why we’re asking you (and your colleagues) to proactively choose the news most important to you by subscribing to the Announcements…

  • Webcast: 2020 Sales Tax Changes

    For anyone that deals with sales and use tax, this is the most important presentation to attend this year. As 2020 nears, it's time to get prepared for the major tax changes taking effect across the United States. Register for our live webcast to …

  • Webcast: Become a Data-Driven Organization with Sage Alerts & Workflow

    Avoid the dreaded “if only we had known” 

    Business intelligence. Almost every organization has it as a goal, but few can afford the time, cost, and resources to implement it. Until now. Because just like ERP applications, when it comes to BI…

  • Announcing Sage 500 ERP 2019.0

    What's New

    The 2019.0 release of Sage 500 ERP includes the following enhancements:
    • Ability to make Buyers and Reason Codes inactive
    • Exclude unused records from Report Selection Criteria
    • View payments in Vendor Status Window
    • View…

  • Sage Intelligence Advanced course Nov 14 (last one of this year)

    This virtual classroom course goes beyond the basics of Sage Intelligence Reporting to help you define more sophisticated reports and to expand your knowledge of the Connector module.  In this class you will dive into creating more complex reports and…

  • Sage 500 ERP: Year-end Resources

    Visit the links below for assistance on year-end topics. 

    Year-end blog posts:

    Year-end processes:

    • How to process period-end…
  • RESOLVED: Outage impacting Sage 100 and Sage 500 incoming support calls

    UPDATE 10/26/16:  

    As of 6:35 p.m. ET, the telecom outage that was preventing Sage 100 and Sage 500 customer support teams from quickly answering incoming customer and partner calls has been fixed and our Customer Support Analysts are again taking your…

  • Sage Enterprise Intelligence 7.1.6 for Sage 500 ERP available for download

    Sage Enterprise Intelligence version 7.1.6 for Sage 500 ERP is now available for download. This version is compatible with Sage 500 ERP versions 2016, 2014, and 2013. To find it in Sage 500 knowledge base please search for the article 73887 or a string…