MAS 500 ERP 2021 update 2 error: No Sales Order options records exists for your company

Database and Client upgraded from MAS 500 ERP 2018 (7.90.2.0) to Version 2021 update 2 (version 8.10.2.0) on test environment. For Sales Order, when tried to create new sales order error No Sales Order options records exists for your company pops up. 

For Sales Order settings appear blank. Please help.

Thank you.

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  • You more than likely encountered a logged error, but if the database upgrade did not inform you of an error I would still check the log. I have seen this kind of stuff many times, usually when the database or test system hasn't been prepared properly, you use an unsupported version of SQL, you have custom modifications or in at least 1 case, the system ran out of storage space. Preparation has to include not only resource allocation to SQL (especially tempdb) but proper consistency checks performed on the database, index maintenance, space allocation and typically a schema comparison. Sometimes these are only the beginning steps.

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  • You more than likely encountered a logged error, but if the database upgrade did not inform you of an error I would still check the log. I have seen this kind of stuff many times, usually when the database or test system hasn't been prepared properly, you use an unsupported version of SQL, you have custom modifications or in at least 1 case, the system ran out of storage space. Preparation has to include not only resource allocation to SQL (especially tempdb) but proper consistency checks performed on the database, index maintenance, space allocation and typically a schema comparison. Sometimes these are only the beginning steps.

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