• SAGE ERP 500 Tracker

    An user reported that everytime he gets this windows that start to pop few months ago, we haven't updated SAGE in a long time, in fact we are suing the 2015 version. Does anyone know what can cause this behavior and how to remove it? He logged on my PC…
  • Dataporter on Process Finance Charges in AR

    Hello, I'm not able to get the Dataporter to work on Process Finance Charges in AR. I checked an article on KnowledgeBase that had a list of windows that can use Dataporter and Process Finance Charges isn't on the list but I wanted to check if anyone…
  • Error 701 Insufficient memory in SQL Server 2019 when running Scalar Functions in Sage 500 2021

    Came across a weird issue today where the function fnIMRoundQty in Sage 500 2021 was causing a 701 Insufficient memory error on SQL 2019. However, on a SQL 2016 system, the issue would not occur. Doing a little research, I found that there is a known…
  • GL Registers printing in Portrait instead of Landscape

    Hello, since upgrading to 2021 version we've noticed some reports and some GL Register screens are printing in Portrait and not Landscape and so are cutting off the data. This doesn't happen 100% of the time, and is different when uses log into different…
  • Sage 500 Data Dictionary Utility in v.7.90

    Hello! I am in the SDK in Sage 500 2018 (v.7.90). I am trying to get to the Data Dictionary Utility (in some places called Data Customization), but the SDK documentation and Help screens have me going in circles. According to a Sage City post from 8…
  • The SQL Server Startup Parameter -T4616 is missing

    Hi, I'm one of the admins to support Sage 500 on the back-end side for our Accounting Department, one of our accounting guys has Sage 500 on both the Virtual Machine and a regular desktop, he kept getting the error attached. How error was replicated…
  • Sage 500 Domain User Creation - Domain Missing

    Hello, I'm in the process of moving SAGE server from one MS Domain to another. I've imported the DB and Ran the DB update utility to synchronize to the current database. The road block I'm facing is how to add newly created users to Sage if the domain…
  • Moving Sage 500 ERP to New Server

    Hello all, I've been tasked in moving our current SAGE 500 ERP 2017 7.8.1 is running on Server 2008R2/SQL 2008R2 on XYZ domain to a new VM running Server 2016 Standard/SQL 2014 Standard on ABC domain. Given my short experience with SQL I wanted to get…
  • User Activity

    Once again, sorry for these newbie questions... Is there a way to view user/users activity log? For example if a user ran a report, what report was ran... If he did some data entry, where did he did that. I'm currently trying to monitor this monster…
  • Error on application start. Sage ERP MAS 500.

    Hello, One of my users has an application I have not dealt with before. It is installed on 2 computers. It is working fin on one of them and on the other it recently stopped. Any help would be appreciated as I know we do not have support and I am not…
  • FIXED: Unable to process export request.

    When trying to export a Sales Report to Excel, received the error above. The fix was to change User Account Control settings. Lowered the security bar and it worked again. Only had one computer having this issue. Also may need to change the Sage program…
  • Sage 500 ERP 2013 Client replacement?

    Hello, I was recently tasked with upgrading Sage Fixed Assets from 2018.1 to 2020.1. The issue is 2018.1 was running on Windows 2K8 and 2020.1 doesn't support 2K8. We got everything backed up Database wise and moved over to the new environment. I learned…
  • Could not launch launcher service. Please check your installation

    Error message: "Could not launch launcher service. Please check your installation" I did see the posting about running the Client Configuration Utility but this is occurring on a weekly basis. My clients environment: ~Six Citrix servers running Windows…
  • 2018 User Profiles

    Hello We are upgrading from 2014 to 2018 Jan MU this weekend. I am finding that in order for users to run Sage they need to be admins on their machines. This is not good. I hope that I am wrong and someone has an idea of what I am missing. Thank you…
  • Definition of Security Group Tasks & Events

    Is there a document that defines each of the tasks & security events under Maintain Security Groups? There are 1200+ items in here. Sometimes it is self explanatory and matches a menu item in Sage, but sometimes a function requires several tasks. We…
  • User Accounts

    I had to rename a user account in Active Directory due to marital status. For example.. TJJONES to TSMITH. When I try to add the user account I receive an error message. I am adding the account vis the System Manager, Maintetnance, Maintain Users. The…
  • Screen Resolution on Server 2012 and Windows 10

    I have recently upgraded to both Windows 10 and on one of my Terminal Servers to Windows 2012 R2 When running the BIE's the top row is so dark that it is unreadable. For other operating levels, that was correctable by setting the Windows Theme to Classic…
  • Can I set a group's ability to disable to "change server/database" option at the login screen?

    we are setting up a test environment and removed all ODBC connections to Prod, so our problems are limited...but would be nice to disable a user's rights to the advanced options on the login screen. has anyone else done this? thanks, raju
  • Sage ERP 2014 on Windows 10

    Sage launches but we are having an issue when trying to access report driven selections. In other words, the specified path in the application.config file which points to a mapped drive (which is mapped correctly) indicates that the report was not found…
  • Anti-Virus Software & MAS 500

    Hi, I have not found alot of documentation regarding antivirus software and our MAS 500 server (version 7.05.20.0). Coming from the MAS 90/200 world there were many do this/don't do that suggestions from Sage. Where can I find more info about this…
  • Document Transmittal via SMTP

    Receiving error when attempting to send AR invoices via SMTP: Error occurred while processing email. For more information about the error, run the Document Transmittal Log from the CI Reports menu. Right. The log says "Unable to send message". One…
  • Dataporter

    Does dataporter work in a test environment? If so, how do I get it to show? I have dataporter checked to show on the toolbar, but it does not. Nor can I launch using ALT +F7.
  • Is there a way to automatically close a po for invoicing by vendor

    We are purchasing finished goods from a partner company and would like to have a PO automatically closed for invoicing so we don't have to do it manually every purchase. Is there a way to do this?
  • Client Configuration Utility Dbase list

    Good day all! Is there a way to prevent a dbase from showing up on the utility listing. An example is StarShip has it's own Dbase yet you do not ever switch to it for Sage. We also have several dbases the Server or other programs use but a client…
  • Client Configuration Utility

    we switch Dbases for testing and each time we use the utility it comes up with a Client CPU name instead of the Server name. Is there a way to change this so it will keep the server name?