The new arrangement for processing and filing 1099s with the 3rd-party company (Aatrix) has a couple problems.
The first problem is the lack of documentation for when an organization is made up of multiple companies that must file 1099s. You are required to establish an account at the Aatrix web-site, and therefore it would be helpful if there was some guidance about what to do when your organization has multiple companies and multiple people doing the filing. We have five companies needing to file, and two people who will handle processing. Would we need one Aatrix user account for each company? One for each person filing? One for our group of companies? If there are multiple ways to handle this, what are the ramifications of each? I think we are on the right track, but there should be some documentation discussing multi-company/multi-processor organizations to eliminate the guesswork.
The second problem is that the software insists on running an update every time it launches, and the update bombs if the user does not have write access to the Sage 500 Client folder. You cannot proceed unless the update succeeds. Users running the Sage client on an RDS server typically will not have the required write access. This is a problem for almost anyone using an RDS server or working on locked down client workstations. There is some troubleshooting info related to Windows permissions available at the Aatrix web-site, however it only covers Windows client operating systems and does not mention Windows server operating systems. Granted the info shown for Windows 7 is probably relevant to Widows 2008R2, but it gives the impression that they don't really expect the software to be run on an RDS server. They recommend that the user have admin access to the machine on which the client is being run. That is not a realistic option for most companies that run Sage 500 on an RDS server.
