PO Receipts blank when printed to preview (PORCP01.RPT ~ PORCP04.RPT)

SOLVED

Using Sage 300 2014.

After we post a PO Receipt, we select Print.  All forms PORCP01.RPT, PORCP02.RPT, PORCP03.RPT, PORCP04.RPT just show an empty grey window in the SAP Crystal Reports preview.

  • 0

    Make sure you have the check box "Inlcude receipts already printed' checked.

  • 0 in reply to Jody Roberts

    Yes, the check box is checked. 

  • 0 in reply to imScott

    Good.  The only other things I can think of is that you aren't keying in the correct receipt number (so use the magnifiying glass to triple check).  I have seen it happen where people are using the PO number, or putting too many zeros etc.  I'm sure you've tried that want to cover everything I can think of to help. 

    I also want to confirm that the receipt isn't otherwise empty.  Again, I'm sure you have checked that too.

    Was there any customization done to any of these specs?  If there is, that could be the issue, if say an optional field wasn't completed and it is supposed to be printing on the reciept.

    I have had issues with the ODBC setup in the past, but not for receipts, and it provides a bit of a different error as well, so I doubt that is the issue.

    That is all I have at the moment.  I do hope that one of these helps, but if not, I wish you luck in getting an answer from someone else.

  • 0 in reply to Jody Roberts
    SUGGESTED

    solutions like this tend to be technical


    1.  in Windows Features make sure .Net 3.5 has a check mark

    2.   try a different Sage300 login in case this user_P.ism file is corrupted

    3.  make sure you have a printer defined

    4. run a commands like (details may vary) (look for regasm program and point to your Sage300 file a4wcrinterop.dll

    C:\Windows\Microsoft.NET\Framework\v4.0.30319\regasm /register "C:\Sage 300 ERP\runtime/a4wcrInterop.dll”

    5. if you have full Crystal run the form interactively; might get a better error msg

    6. download and run asmsetup.exe instead of #4

    7.  try a different computer

    8. reinstall Sage300 on stn

    9. reinstall Crystal  CRRuntime_32bit_13_0_08  ; you can get at SAP

    after this get a consultant

  • +1
    verified answer

    We found the issue.  All of the receipt form reports look at table POOPT and are joined in in SQL on  AUDTORG. 

    We were testing this new process with our test company.  The test company is a copy of our active company with a different org name.  The AUDTORG in POOPT needed to be changed to the AUDTORG matching the test company.