Intermittent Dropping of Distribution Instructions

We have created a Financial Statements SAGE Intelligence Report Template that has default Distribution Instructions attached to it.

For one particular user, it seems that these Distribution Instructions intermittently do not load with the template for him.  He generates the report and simply clicks on "Send Now" and meets the following error:  "Distribution was cancelled as no Distribution Instructions have been selected for this workbook."

When I try to replicate the problem, I never experience any issues.  Is this simply a matter of this user having to ensure that the Distribution Instructions have been properly selected each time he generates the Report (rather than simply clicking on "Send Now")?

Asked differently:  is there any known cause (for which there is a remedy) of Distribution Instructions not being saved with the Report Template?

Please advise.