- in a test environment I have setup 3 contacts - made sure the "consent" is checked
- I assign those three contacts to a customer
- mark them to receive AR invoices
- send a single invoice and receive the error Mail delivery failed. Use the Email tab on the Company Profile screen to send a test email and confirm that all settings are correct
- change the test to only include a single contact of the three - send the invocie
- works
-determine it works to each of the contacts but only if I send one at a time
- as per ID:101708 I did the following
- in outlook : file, options, mail tab, send messages, select the commas can be used to separate multiple messages
- in the a4w.ini in \runtime I change UseCommaAsEmailAddressSeparator=Yes from NO
- send test again
- do not receive error and appears to be working but instead of sending what I requested which is a single page invoice to 3 contacts, it send a handful of emails that were not related to the test I was running. It was like changing these setting released some old queued emails and it did not solve the issue. Now I am very nervous to try again. The reason I know it has something to do with releasing old messages is that one customer was sent a invoice of over 300 pages - 300 invoices and those invoices date back in history farther back then the test data set I have. IN my test data I have purged out all but the last 5 years. This email that was sent sent invoices from over 15 years of history. Needless to say very embarrassing.
- Have others had issues with getting multiple contacts email sending to work?