Hello,
We have a serialized items in IC which we need to reduce the quantity. However, we see there is quantity on hand, but it in status unavailable. Any ideas why?
Thanks!
Helen
Go to I/C Periodic Processing/Serial/Lot Reconciliations to fix it.
Thanks. I should have specified. The quantity we need to reduce is when we did the Inventory Count Reconciliation. The items on hand is 3 but we counted 2. We recorded the quantity counted to 2, but there is no serial numbers available. When we do a SN inquiry, it is unavaible.
Go to I/C Periodic Processing/Serial/Lot Reconciliations to fix it.
We are in Serial/Lot Reconciliation. We either need to select Receipt, Shipment, etc. If I need to reduce the quantity to 1 (because I have 3 on hand in Sage, but counted 2), I should do a shipment, but I still cannot see the serial number for the 1 unit I need to reduce....
Read the documentation. Do a receipt.
Thanks for the recommendation of reading the documentation, but I thought this Post was to help users in case they are stuck. However, thanks anyway :)
Thanks for the recommendation of reading the documentation, but I thought this Post was to help users in case they are stuck. However, thanks anyway :)
*Community Hub is the new name for Sage City