When it comes to Customer Relationship Management (CRM), it’s important to understand all the benefits of an integrated solution before beginning your selection process.
This blog post will help you make the best purchasing decision possible. It will also help you build a business case for a CRM solution, form an effective project team, ask the right questions, identify the challenges involved and much more.
First though, it's important to have good information and understand the reasons for change before you make a purchasing decision.