Sage 300 U.S. Payroll Tax Update (Q1 2020) is available

What’s new in Sage 300 U.S. Payroll 7.3H (Q1 2020)

  • State and local legislative updates

For more detailed information about the update, see the Release Notes.

Download and install this update

Important: If you use third-party products that integrate with Sage 300, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.

To upgrade your payroll module to take advantage of this release, contact your Sage business partner or download the product update from the Sage Knowledgebase:

  1. Click the following link to download and install the update:

Download Sage 300 U.S. Payroll Tax Update 7.3H (Q1 2020)

  1. If you are prompted to log on, enter your Customer Portal Username and Password, and then click Log on.

Need help?

Visit the Sage City Customer Resources page at www.SageCity.com/Resources for additional options, including links to Sage Knowledgebase, Sage City and Sage University, as well as Live Chat and Online Case submission.

Top Replies

  • I have followed the link, which does lead to a "Knova application error" page.  I login and still cannot find a link to this download.  Frustrating.

  • in reply to DaveKox

    Hi - Sorry for the frustration. The Download article link should take you to a login screen for the Sage KB, and then after you enter your credentials it will take you to the Download KB article. If clicking on the Download link above is not taking you to the login screen, I am thinking the issue may with the browser cache.

    Can you try clearing your browser cache & trying the link again, or copying/pasting the download article link into an "incognito" browser? We have seen both of these options resolve this issue in the past. 

    If that doesn't work, please DM me your Sage Account Number and I can troubleshoot further.

    Thanks, Rachel

  • in reply to Rachel Jansen

    Hi Rachel - I've tried your recommended solutions; even other computers/browsers to no avail. I get the login prompt, I sign in...  and then I get a web page with the message:

    To access some features and documents, you need to logon. If you're already logged on, your Business Care plan may not be active. Find out more about Business Care.

    Unsure how to DM you here but I did open a case for this (8008118666) via chat, but they just forwarded me to phone support and I've had no time for that today as I'm on the road.  

  • in reply to DaveKox

    Hi - Thanks for referencing your Support Ticket. It looks you have Sage 300 CRE, not Sage 300 ERP. The post above is referencing our Sage 300cloud (ERP) product, so that is why it wouldn't let you download the update for that product. Apologies for the confusion!

    Sage 300 CRE allows you to download and update the taxes within the Payroll module. Instructions for that can be found here. Also be sure to subscribe to the Sage 300 CRE Announcements, News & Alerts forum in Sage City for future updates for your product. Sage 300 CRE U.S. Payroll PTUS 20.04 is available today, and will be announced in that forum this afternoon.

    Thanks,

    Rachel

  • in reply to Rachel Jansen

    Thank you for clarifying, Rachel..  Much appreciated.