AR adjustment batch and bank

Question

We are processing credit card refunds in SAGE 300 by entering Customer account credit in adjustments. Everything is fine but those adjustments are not affecting Bank in Bank services so Bank balance in Bank services and GL do not match. We are doing bank adjustment for the amount of those AR adjustment batches to fix not matching issue. Is there a way to setup AR adjustment batch to deduct customer credit from Bank in bank services? 
 Thanks

Eva Paterson · Accepted Answer

Why don't you receipt the full amount and then in bank services, clear with bank writeoff and clear the actual amount received, bank services will then clear that amount off to the bank charges account. Alternatively, just receipt the reduced amount and then do an adjustment to bank charges or some other account. If you are coding to the bank account GL account, you are doing it wrong. The money not received is either a reduction in the sale value or a bank charge.

Sage 300

AR adjustment batch and bank

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