• Support of STARTTLS

    Does Sage 300 support STARTTLS?
  • Web screen display 'undefined' in version 2023.01

    Hi everyone Please advise what is the cause for the following sign-in error in version 2023.01. Receive the below display message after providing the sign-in name and password Please correct the following issue(s): undefined Thanks Jonsen
  • Sage 300 2022 (PU1) Workstation clients - Random Database connection errors and terrible performance

    We have Sage 2022.1 on our server which is performing perfectly (on the server or through RDP with our VPN firewall). We've installed the Sage Workstation (WSSETUP), ran the Database Setup which created the ODBC and the test connection is fine. Hours…
  • AccpacInfo Message : "Can't open InfoFile"

    Hi all, I keep getting this message when I try to Get Info from AccpacInfo.exe. "Can't open InfoFile" How can I fix this error? Thanks.
  • Sage 300 loading slow to open form screen

    Hi all, today my client's user is experiencing slow loading to open Sage 300 desktop screens. It was fine previously but started to get slow in the past few days. How do I solve this? Thank you
  • Sage 300 and AutoSimply Barcode application very slow

    Hello fellow Sage 300 users and IT Admins, We are using Sage 300 2022 and we use AutoSimply Barcode application along with our Sage 300. We currently are on the latest PU for Sage 300 2022 and we even have the latest customized AutoSimply Barcode 2022…
  • Desktop has stopped working

    When exporting one of the custom crystal reports we suddenly get the below error message: Deskto has stopped working. When l went to the windows Event log to check what is the issue l get the below error log: - System …
  • Exclusion list for anti-virus software

    I know this has been asked before, but a few years have gone by so I'm hoping there might be some updated thoughts on the subject. Client is preparing a new Sage app server, which will have FireEye virus protection. They know they need to exclude Sage…
  • Problem opening Sage 300 desktop form

    Hi all, I have problem opening any Sage 300 desktop form which just happen this week after windows update. The form still opening but the popup and error are annoying. Anyone know how to solve this? Thank you.
  • Notes Window is blank and cannot use

    Trying v2020 notes on server; I get the first pop up and click 'view' or 'Edit' but Note window for editing etc is blank except for the little top subject box works Cannot type on screen. Is this some kind of HTML browser issue; Firefox is default;…
  • PO Module -Multiple receipt invoicing

    im getting the below error while trying to do multiple receipt Invoice. kindly help two errors all receipts in the multiple list must have the same number of source currency decimal places all receipts in the multiple list must have the same number…
  • Sage 2020 Macro Error

    Running a macro we use daily and it worked all morning. Now when trying to run a macro in Sage 2020 O/E we are receiving the following error: Run-time error '91': Object variable or With block variable not set When we select End we receive the message…
  • Sage 300 Performance over LAN, WAN, and VPN

    I've seen a lot of discussion about Sage 300 performance on a LAN vs WAN vs VPN. We have traditionally run Sage 300 over a LAN with clients, server, and database all on the same network (client machines using 1Gbps network adapters). When the pandemic…
  • Monitoring for Sage 300

    Hello, I would like to know if anyone has any experience with monitoring Sage 300. We have a monitoring team that will monitor logs and services. Does anyone have any suggestion on what we could monitor to know if accpac is likely responding? …
  • Sage over VPN

    I'm new to Sage and all of our users tell me that it runs horribly over a VPN connection. User with a laptop has Sage 300 client installed... when he runs the application in the office, performance is acceptable. But when the user goes home and VPN's…
  • Sage 300 Performance

    Hello All , Quick Question, Could Sage 300 cope up with a load 20-30k transactions per day? Thanks
  • slow printing

    We recently upgraded to Sage 300 2020. We have the Accpac server on a virtual server with 4 processors and 32 GB Ram. The Accpac virtual disk sits on a qnap with 16 Sata disks connected to the hyper v server with a 10GB switch. The SQL server is sql 2017…
  • Sage 300 2019 very slow connection to SQL database

    Hi, Upgraded a client to sage 6.6 and sql 2017. When users log in to Sage, the screen hangs on connecting to database and takes a while to establish connection. Once connected, processing is ok however report printing is again very slow. Ping test…
  • Financial Stmt Designer - Problem Accessing Files

    Howdy, When I try to open up an already created report - I select a report to open and I get an error "The Selected File must be in the current folder." Don't understand the error message because I'm selected a file that exists in the folder it…
  • Slow bank reconciliation

    Sage 300 Premium v 2019 PU1 In the last few months the bank reconciliation on one of the banks has become painfully slow again. We have cleared lots of history previously - the history only goes back 2.5 fiscal years at this point, up until a few…
  • sage300 OE performance Issue

    we are running sage300 2017 with the latest PU. We are experiencing system freeze mostly when users are performing entries using OE. we have set the Day END to run using DAY periodic function instead of during posting, this still did not resolve the…
  • Web Screens login error: "Error HRESULT E_FAIL has been returned from a call to a COM component."

    Hello, I keep getting the error Error HRESULT E_FAIL has been returned from a call to a COM component. while trying to login to Web Screens - I am certain that I have missed an IIS Setting and don't know what needs to be done; Looking for any support…
  • Sage 300 2018 PU4 PJC Performance

    FormerMember
    FormerMember
    Anybody have any idea about the Sage 300 2018 PU4 PJC Performance? Sage300 v6.0 performance is fine but slow after upgraded to v6.5 PU4 (Sage 2018). The PJC UI always become “Not Responding” (But NOT hang). The result will come out 5-10 mins for each…
  • Sage 300 over a WAN

    Is it possible to run SAGE 300 over the corporate WAN (250mbps). If not, why? What is the bandwidth requirement?
  • Sage 300 2016 - Sage hangs while invoicing customers via email.

    Our receptionist regularly complains of our invoicing system hanging while mid-invoicing of customers. Her process is as follows: 1. Prints all invoices that are to be sent, (for our records.) 2. She goes back into the invoicing screen, changes the…