• Sage Intelligence support MS-SQL password length?

    Would you kindly let me know the Max. Length of SQL password Sage Intelligence Acceptable?

    My customer change SQL Password to 64bits length…

    After change, all Sage300 feature works fine but only Sage Intelligence caused password invalid.

  • BI Web screen unsupported protocol, the client and server don't support a common SSL protocol version

    On Sage 300 version 2022 product 3, Business Intelligence on web screen (Windows 10 last update server) , we cannot access business intelligence web screen as picture below. Please help us.

  • User Viewer license dissapear in License Manager

    We are experiencing an issue where users with viewer licenses keep having their license removed in the License manager. The software is being stored on a terminal server while users use workstation installs of sage and intelligence, Whenever we set the…

  • workstation shows no license for report designer and report viewer license is 0

    Dear Sir/Madam,

    We just encounter one issue that two workstations cannot detect the license for report designer and report viewer.

    the other workstation is working fine, there shows report designer is "YES" and report viewer is 4.

    we have…

  • SAGE 300 BI license activation count issue


    We have noticed from SAGE 2018 (6.5) that the license count defaults to 1 when activating Intelligence Manager and Viewer licenses.

    I have numerous client with more than 1 manager and Viewer licenses, but only 1 are allowed to be loaded althought…

  • Sage Intelligence 2019 Viewer Licences

    My client is using Sage 300 ERP 2019

    2 bought two viewer licenses.

    After I have entered the first one and activated it, it shows a user count of 0

    When I enter and activate the second one it overrides the first one and it still shows 0 users

    Can anyone…

  • Issue with Intelligence reporting after we moved Sage 300 to a new server

    We installed Sage 300 for a client on a new server.  No upgrade involved.  I copied over the BXDATA folder to the new server as welll.

    When the user tries to run one of the reports in Sage Intelligence we get the following message.

    It happened during the…

  • Please wait while windows configures Sage 300 Intelligence Reporting workstation


    I have a client running Sage 2022.0 on RDS Windows 2019. On the RDS, we have published the workstation, hence Sage resides on a different application server.  UAC and Windows firewall are off on both servers. I have also run REGACC as Administrator…

  • Deploy Sage Intelligence through Firewall with Sage 300C


    We have a client that has switched to using the Sage 300C now instead of the Desktop version. We have deployed it via their Firewall by opening a port and everything work fine.

    How do we deploy the Sage Intelligence reporting via the Firewall as…

  • Duplicate Sage300 User ID in intelligence Reporting

    There is a customer, some Sage300 user ID are duplicated in Intelligence Reporting security. Such duplicated ID cannot use run report properly. Would you kindly let me know how to rebuild the Intelligence Reporting User table or fix the problem?

  • Where can get Sage Data & Analytics Web Address Subdomain?

    In Sage 300 2022, there's an added Sage Data & Analytics under Company Profile -> Options tab.

    May I know where can get "Web Address Subdomain"?

    My colleague encountered the following error msg when she tried to access Web Screens'…

  • Report Manager Screen

    Can anyone help me on how to fix my screen so that I can fully read the right hand panel. Any idea's of what the problem is?

  • Distorted Report Manager screen


    I am new to Sage Intelligence. I think I inadvertently messed up my Report Manager. I have attached the screen shot of how it looks.


    I would appreciate it if some one can unravel…

  • Intelligence Reports & Visual Process Flows

    Does anyone know if you can link a specific Intelligence Report to an object in a Visual Process Flow?  I can link to the Report Viewer but can't see anything to link to a specific report

  • Suppress rows with zero balance

    Is there an easy way to accomplish this in SI? Thanks.

  • parameter lookup

    Dear Sir,

    I have created a Parameter with Lookup.

    But it seems only allow max 2000 rows.

    How can I make it able to display all records.?

  • Method '~' of object '~' failed and Sheet number 12 does not exist in the workbook


    When I run the sage intelligence report I have this error. 

    Sometimes the error is "Method '~' of object '~' failed" and sometimes is "Sheet number 12 does not exist in the workbook".

    I can run the report using the…

  • Run as Administrator

    Some clients are experiencing errors when trying to run Sage Intelligence.  The users do not have local Administrator privileges.  However, If they start Sage by "Run as Administrator," they do not have any problems.  The IT department will not…

  • IR License Manager not seeing valid licenses

    A client recently renamed their company name with Sage. All new licenses were installed to accommodate this change. Everything works fine except for IR which now says there are 0 Report Viewer licenses and that Designer is NO, the License Manager shows…

  • Sage Intelligent Report Cloud. You are not Authorized to view this page

    I'm using Sage 300 2018 PU 2, when running Sage Intelligence Cloud got this error You Are Not Authorized to view this page. I have given admin and a user with Financial Report and WEB Api access through the sage desktop. But still having this error. Any…

  • Sage BI in Sage 300 doesn't finish the report

    Sage Business Intelligence in Sage 300 on one workstation does not show any info on the report when run.  It goes thru the normal process of gathering the data and building the spreadsheet but doesn't show any data, Just #VALUES.

    If the client opens…

  • No Repository Folder specified


    I'm looking for technical support for Sage Intelligence Report Utility for Sage 300, as Sage Tech Support is unable to provide any.

    Sage 300 2019, Intelligence Reporting, Analysis, Connector, Viewer, Report Manager working perfectly…

  • Sage Enterprise Intelligence New User creation Issue

    Hello people, please am having a bit of a challenge creating new users in Sage Enterprise Intelligence. I followed the provided guide but guess I don't know where to assign a password to my new user so that am able to verify the roles assigned to such…

  • Unknown error was encountered.please contact your administrator..

    Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See go.microsoft.com/.../

       at webi.SL.ViewModels.NavigatorViewModel.GetProcessField(String…

  • Sage Intelligence Connection Error

    We are having a problem with connection in Sage 300 ERP Sage Intelligence.

    When doing Sage Database setup, the connection we put in under sever is SERVER\SQLinstance  (in this case ABCServer\Sage300ERP.  Sage 300 starts up fine.

    The connection auto-created…