Hi David,

Please can you confirm if the client is using a server and a workstation. With Sage 300 you need to activate SI licences on the server, the workstation will automatically consume the licences.

Can you try to activate on the server only and once complete open up viewer from the workstation, it should automatically consume the available license.

Please let me know if this helps.

Kind Regards

Aliyah

We have this issue with all of our Sage 300 2019 installations.   The manager and viewer counts all change to zero when activated.   This is on  servers.   There are no workstations.   Our clients can't make use of any manager or viewer licenses.

we are also experiencing it, has it been fixed yet?

Hi David

Was this resolved? We have the same issue.

We never got this resolved either.   2019 sites do not accept licenses.

Problem Solved? I have the same problem. License can be display only if run Sage300 as administrator