Sage Partner Portal - Timing Out

Anyone else having issue on the Sage Partner Portal?  Keeps timing out and I don't see anything about a planned maintenance. Specifically under "Support" and searching under "Tickets".

partners.sagenorthamerica.com/.../

500 Connection timed out



Error: -5
Version: 7210
Component: ICM
Date/Time: Wed Jul 20 10:33:43 2022
Module: icxxthr.c
Line: 4485
Server: NASAPPRCRMD11_CP1_04
Error Tag: {-}
Detail: Connection to partner timed out after 1800s
  • Hi KKyle2,

    Thanks for reaching out. So far we've not had any other reports of a Timing out issue for partners accessing the Partner Portal. Our test account seemed to lag when accessing the support tickets section but is now working normally. I've let the team know to be on the lookout for other reports about site performance.  

    If you could, please reach out to the team directly at [email protected] to advise which log in you're using. Seems you're using something other than  [email protected].

    Warm Regards, 
    Erzsi