Desktop has stopped working

When exporting one of the custom crystal reports we suddenly get the below error message:

Deskto has stopped working.

When l went to the windows Event log to check what is the issue l get the below error log:

-

System

-

Provider

[ Name]

Application Error

-

EventID

1000

[ Qualifiers]

0

Level

2

Task

100

Keywords

0x80000000000000

-

TimeCreated

[ SystemTime]

2021-10-26T07:28:34.896253400Z

EventRecordID

947648

Channel

Application

Computer

xxxxxxxxxxxxx

Security

-

EventData

accpac.exe

6.8.0.20

601101c4

crxf_xls.dll

13.0.26.3348

5dd6fde0

c0000409

000d1f35

1870

01d7ca3ac1d66fa1

C:\sage300local\Runtime\accpac.exe

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crxf_xls.dll

a51bc0da-7321-403b-90cc-3a30b82f96fc

We are running Sage 300 v2021 PU2

Crystal reports 2013 Support Pack 7

Windows Server 2016 Standard edition

OS 64bit 

At the moment l suspect the issue is with the crxf_xls.dll .

Does anyone know what could be the problem or how l can resolve it ?