• Payroll error (print cheque control)

    We have a client that is getting an error message during the print cheques function in Payroll.  They are getting an error has occured during print cheques control.  The error returned was 1020 errupdateBKtran -20, plus another 3 similar messages for upding…

  • Error when reprint Customer Statement

    Hi all,

    My customer statement failed to print for the first time, when I want to print for the second time it prompt me to reprint the failed attempt. The I go to reprint but get this error instead

    No information on the RVSpy and Event Viewer.


  • T4A Box 144 -Exempt Income

    Has anyone figured out how to get income to show in Box 144 of the T4A in Canadian Payroll?

  • Financial report and Microsoft 365

    Hi all,

    its 2023, can we generate the Financial report with Microsoft Excel 365 now? I remembered last time, it only works on Office 2010.

    Thank you

  • Box 61 T4a - Payer Account Number not showing

    Is it a requirement to have Box 61 fill out on the printed form?  Right now it is not showing.

  • 1099 no records found

    Client upgraded to v2023, latest updates. Do not have Aatrix Hot Fix installed, will do tomorrow. In Client 1099 inquiry, 1099 vendors and amounts come up and report can be printed with details. Cannot print or process 1099's using Aatrix - or without…

  • box 28 cpp exempt not showing x even though cpp not a tax on employee

    i have a few employees that have chosen to be cpp exempt on account of turning 65 and filing a cpt30 form.  the x is missing in box 28 on their t4 for some employees and there for others

  • Payroll - WA State Form 5208 - Mandatory SOC Codes

    As of Q4 2022, Washington is now requiring reporting of SOC Codes for every employee on Form 5208. Is there any way to have this code on an Employee file so that it is pulled into the Aatrix form automatically? While it is possible to manually fill it…

  • Missing Print 1099/1096 Forms in Sage 300 2021

    We just installed the tax updates and product updates for Sage 300 2021 and we are missing the option to Print 1099/1096 Forms under A/P Vendor Reports.  I can see 1099 Filing and I have all of the setup options for 1099's selected.  What am I missing…

  • Aatrix forms update - error loading configuration (Exit Code: 2)

    I installed PU1 for V2023 to test the new Aatrix 1099 process. When trying to run the forms, I choose automatic update for the forms and receive the below error. I tried to manually update the forms by downloading the executable from Aatirx as well. Nothing…

  • Credit limits overide report

    Is there a report or something to identify what user approved a credit limit overide

  • AR Receipts Reversals

    The AR Customer Transactions Report displays the characters "R" alongside some PAYMENTS transactions and the Legend at the end of the report shows this to be "Reversals". We understand that the reversal process triggers some entries which would invariably…

  • Affordable Care Act

    Does Sage 300 still support the Affordable Care Act?  The forms have not changed in years and have not kept up.

    My clients are asking...

    Thank you

  • AR and AP aging reports export


    Is there a way to export these reports to Excel where they don't have to be worked on? In AR, as an example, the customer information is on one row and the detail on the following ones.

    Thank you.

  • Cash flow forecast

    Hello, does anyone have an automated query or report that we can use for this? Ty.

  • Financial Reporter will not Preview

    We have a customer that is having an issue on 1 workstation only with the financial reporter.  It will not generate in preview, but they can print to file.  The same statement works from other workstations.  

    It is Sage 300 2021 with the latest Produce update…

  • Combined AR Trial Balance including multiple companies

    I have a client who wants to be able to report a combined AR Trial Balance from multiple companies.

    I was thinking someone already created this report.  Am I imaging this or does it exist? 

    I can build this reporting process but if someone already has it…

  • AR aged trial balance report pulling incomplete or missing information


    When generating this report we realized that sometimes not all open transactions are listed or some customers may be missing. We all use the same report.

    What could be causing this issue? Thanks.

  • CPRS - T4A instead of T5018

    Have any of you brilliant folks harnessed the existing CPRS / T5018 machinery in A/P to allow a client to track T4A applicable invoices and generate the required T4A forms / xml file?

    I'm thinking it should be a matter of tweaking both the Crystal file…

  • How would I go about printing old receipts without posting again?

    Good morning,

    I recently created a receipt under Purchase Orders. I however forgot to print it, or lost the paper. I would like to print it again, however I am told I can not post it again. Or it would be counted twice. I tried going into Purchase Forms…

  • emailing AR statements

    Has anyone had any issues with being "black listed" by your email provider/server for emailing AR statements, invoices, etc... from the Sage program's email capability?

    My IT people are concerned because we are one division (using only Sage…

  • Payroll Error exporting checks as PDF -2147221164 class not registered.

    We have a client getting an error message when posting cheques in Payroll:  Error exporting checks as PDF -2147221164 class not registered.  They are running Sage 2021 and Payroll 7.3 (no July Tax Table installed yet.  Any one have any suggestions.

  • Is Sage 300 2022 PU2 Compatible with MS Office 2021 32bit?


    One of our client upgraded their Microsoft Office version to Office 2021 MSO (Version 2205 Build 16.0.15225.20028) 32-bit. Does it compatible with Sage 300 2022 PU2?

    They need to run FR, but encounters the following errors:

    Description: PrintReport…

  • Open AP invoice not showing on aging

    Hello, we have an invoice that is unpaid and displaying in the vendor activity screen. This transaction is not listed in the AP aging report. The payment status for the invoice is on hold. Any thoughts? Thanks.

  • financial reporter with previous fiscal period closing entries

    Looking for a formula for a comparative balance sheet. This would only come in to play at fiscal year end. For the current year I can use the BALCLOSE formula to include closing entries, but I cannot find a way to pull the same data for the previous year…