why am I getting payment not found when trying to post my bank rec.
why am I getting payment not found when trying to post my bank rec.
The bank and ap checks are out of sync. Could be a number of reasons. The remit contains special characters or the vendor code doesn't match.
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Look in BKTRAND for reverse apostrophe's ` in IDREMIT which have come across from the A/R Receipt where users have accidentally hit ` instead of tab during data entry - it happens more often then you might think. Has a customer number change been run between Receipt creation and Bank Rec posting? If its not something simple like this then it could be a more time-intensive data-repair as MusickInt implies.
i am getting this information
I agree with MusickInt, this likely needs professional support. Could be partially cleared data - i.e. clearing process started then Sage 300 terminated before it completed, a number change gone wrong, an integration that makes changes to the database, a bad import etc. See if you can identify any unusual processes users ran during the last bank rec you can communicate to the consultant. All the best!
*Community Hub is the new name for Sage City