V2020 PU8

For Admin AR Document inquiry works fine.  For another user and even a new user I made when I click on entry field it says Entry 1 does not exist     

A/R Receipt Entry - well it does exist and I can go into batch and entry on Receipt Batch List screen

If I click on Batch field it says this batch has been cleared.  ? Bank rec

Is there some kind of special permission needed beside Full A/R for this screen.

thanks for any help