Is Sage 300 v 2021 compatible with Office 365 32bit suite ?

SOLVED

Is Sage 300 v2021 compatible with Office 365 32bit suite ? If so why is Sage not addressing it in the compatibility guide for v2021 or any other of their previous guides ? I have been able to use Office 365 suite 32bit with Sage 300 versions as far back as with v2012 with no issues. Its now 2021 and l am just surprised why there is no formal communication addressing this difference but they only say its compatible with v2019.

My understanding is that the difference between Office 365 and Office 2019 is the following;

1.  Payment model ; you subscribe for Office 365  and with Office 2019 its a once off payment 

2. Updates; with Office 365 you get all new latest updates and with Office 2019 when there is a new version you will have to buy it at a new price again.

  • 0 in reply to Jay Converse Acumen

    Thank Jay, but why don't they address Microsoft 365 in the compatibility guide. Do they take it as one and the same thing with Office 2019 ? In a strict environment, one has to provide some evidence why it is not provided. That is why l am looking for formal answers.

    Sorry for sounding funny but you know how other clients are.

  • 0 in reply to Nobho13
    SUGGESTED

    Microsoft 365 is a continually evolving program with ongoing version updates.  Office 2019 was released in February 2020 as internal version 1808, which is still the internal version number, despite the release of a dozen new builds since the initial release.  At that time, MS365 had the same version number, but it is now up to version 2101. It does not get a perpetual version number like MS Office gets. I presume that Sage simply does not choose to devote the time and expense to test and then update their compatibility document every week or two, which is literally what they would have to do to keep up with MS365 versions.

    See https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

  • 0 in reply to Jim Love

    Hi Jim, 

    Thanks but l don't think its a good enough excuse for Sage.

    To some extent they should have at least tested one of the builds or patch for MS 365. So how do they keep up with the industry if they are not prepared to test and provide their clients with adequate solutions. 

    Anywhere l guess that's it . They have chosen not to include it in their Compatibility guides.

    Thank you .

  • +1 in reply to Nobho13
    verified answer

    As an example of the type of unexpected changes that MS rolls out to the continuously evolving platform of MS365, approx two weeks ago Microsoft rolled out an update that changed their security protocols so that the create object class no longer opens Excel on MS365. This is a very major change that Sage had no control over and had no way of knowing would occur. This MS change may mean that any customizations opening excel using the create object class will need to be re written. Somebody would have to pay for testing such unexpected changes that can sometimes occur on a weekly basis and the demand for support would also increase. Look more towards your business partners to test, keep up with and support adequate business solution, especially third party solutions.

  • 0 in reply to angel g

    Hi Angel,

    Thanks for your valuable response. 

    I suppose Sage 300 is avoiding supporting a product of different pricing model with one of a different price model. Therefore, Sage300Cloud will be fully supported as they are both a SAAS products.