RL1 forms rejected by Ministry of Revenue

We have a client running Sage 300 2019, Payroll 7.3 and the most recent Tax table update installed.  They created their file for RL1 filing (Province of Quebec), and went to efile and receive a message that their transmission is denied The file was not generated using software authorized by Revenu Québec. For technical support, contact the software developer

Anyone else having this issue?