Credit Card Reversal

Hi.

How do I reverse a credit card transaction? I've already followed the steps thru the invoice data entry filed but I am told I need to process a void thru Paya Exchange?

I didn't think we had a Paya account.

Help!

Becky

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    I might add I need to make sure our customer's credit card is credited today.

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    If the original sales order invoice was changed to a credit card, and  you process a Sales Order Credit Memo, you can apply the credit to the original invoice.  That will then allow the process of the credit card credit when the credit memo is updated.  If you did not do the Credit Memo and apply to invoice and credit the credit card, then it is a manual process.  You will need to credit the customer credit card in the Credit Card Portal outside of Sage 100.  Then do a Cash Receipt to apply the credit card credit (negative cash receipt) to the customer account.