Extremely Slow Workstation Setup

We have a client that one of their workstations is taking over 2 hours to perform workstation setup.  Pre-reqs are in, but the status stays at zero forever.  IT tells us that they have AV turned off and they are logged into this workstation as Administrator.  The same thing happened with their last Sage upgrade.  We had hoped it was a one-time issue, but that doesn't seem to be the case.

Any thoughts on what could be causing this?

Thanks

Sue

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