Cannot resize sage windows

After an upgrade from v2017 Advanced to v2021 users cannot resize their sage windows. They attempt to and it appears like its working but it snaps right back to original size. We tried changing the screen resolution but that didn't work. Open to any suggestions. Thanks.

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    I just had a 2018 ADV to 2021 ADV with something similar. This was only happening on one user's desktop and they were using Terminal Server with published apps.

    For one user the opening Sage 100 desktop was in VERY large print ( it wasn't a scaling apps issue and looking at the desktop resolution / DPI didn't uncover anything unusual ).

    If the user opened another Sage window - customer maintenance, etc - that window opened fine ( regular size ). Very odd and I hadn't seen that behavior previously.

    I wasn't involved in the fix ( IT was ). From what I was told (after the fact) the fix involved somehow resetting the one user's remote desktop. Sorry, I don't have any more details.