SY_Message corrupted during upgrades to v2021.1

SOLVED

I see this on two new upgrades to v2021.1 Standard (both on SPC, but that may just be a co-incidence).

Edit a Role and I get this prompt when saving: (SY_RoleApply.Y2)

But this is what I "should" see:

Similarly, with the Document Date warning feature enabled, the user sees this: (SY_DocDateWarn-B.Y2)

When they should see something like this:

Poking around (comparing files with a pre-upgrade folder copy) I can clearly see records missing from the post-migration system.

Questions:

  • Is it safe to copy this file from backup into the Live system?
  • Are there any other files I need to consider as part of this fix?
  • Do I have to be concerned with Enhancements potentially writing custom messages to this table?
  • Can this be documented / fixed?

(Let me know if I need to create a case... at this point I am surprised there is not already a KB article).

Parents
  • 0

    - I missed this earlier.  Yes please create a case for this (if you haven't already).  The message library itself (SY_Message.M4T) could be swapped out from the old system, but may be missing any NEW messages that may have been created.  Depending on the enhancement, a developer modificaiton may also include messages as well.  Sounds like this table did not get merged properly as part of the installation.  

    Also, let me know when you have a case# and I'll chase it down from my side.

    Elliott

  • 0 in reply to jepritch

    Thanks Elliott.  Case created for one of the affected customers.  I just linked it to this thread instead of explaining things again in the case notes.

    (8008872193).

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