FormerMember

Electronic Delivery Message Maintenance - Message not sending with emails

Posted By FormerMember

So we finally set up our email feature and after some tweaking emails now send perfectly fine to our customers. Our issue is that in the EDMM module where we create a default email message, even though a message is saved when we send electronic invoices the subject and message do not show when the customer receives the email. The email message is completely blank excluding their pdf attachment. Is this a bug or is there a setting I forgot to enable?

  • 0

    There is a hierarchy to those email templates.  In the EDMM screen, click on the flashlight (not the magnifying glass) to see what templates are set up.  A template for a specific Module and/or Document Type will override the one you have showing now for "All" modules and document types.  The system will use the most specific template.  I always made a point to set up a separate template for each Module code at the very least, and often for each Document type as well.  For example, if I am sending emails for Sales Order Confirmations and Invoices, I would have a different template for each of those Document types.

    Hollie