Several versions ago we were able to void a credit card authorization on a sales order but haven't been able to get it to work on Sage100cloud Advanced 2019 Version 6.10.2.0.  We are using Paya.

I have confirmed that the Library Master, Security settings has "Allow override of Credit Card" checked, but the Fix button on Sales Order payment tab is still greyed out.  I noticed that in Panel Customizer, the Fix button has the Hidden setting checked.  When I uncheck it, it does not save / stay unchecked.

Both the Sage help page and Sage KB 31627 indicate that I should be able to void a pre-authorization.

Deleting a sales order with a deposit (sale) transaction type does prompt you to void the payment, but deleting a sales order with a payment (authorization) transaction type does not give you the prompt.  We almost always use the payment (authorization) transaction type.

What am I missing here?