How often are you losing invoices while doing cash receipts and having to run the ARWAR4 utility? It is frustrating and I feel like I am having excessive cash receipt errors. 

  • If your data entry people, key in data, then cancel or delete the transaction; it often leaves the "paid today" information on file.  The utility clears the "paid today" information.  

  • in reply to StefanouM

    I don't generally key in the information for the invoices. Some days it doesn't happen at all others it is multiple times per batch. I can't find a consistent trigger its when I click for the invoices or when I update or any number of scenarios. I was mostly wondering if it is common for it to happen so often (multiple times per batch and multiple times per week).

  • in reply to Amanda Yadav

    No.  It is not common.  You may need to work with your Reseller or with Sage Support to determine why you need to run that utility so frequently. 

  • in reply to StefanouM

    I was working with Sage Support/Reseller since February and they did try hard to figure out what was going on but ultimately in May they decided they had "exhausted all options" and asked me to submit a request to our company's tech support to see if it was something environmental on my computer that may have been causing the issue.

  • in reply to Amanda Yadav

    You may want to record your screen the next time you process cash receipts then if it happens, you play back the screen recording and see if it's anything specific you're doing while processing that particular invoice.