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Chris-W

How to get help from Sage for an API issue?

Posted By

I'm a Sage 100 business partner and I've just performed a server migration from an on-premise server to a cloud server. A third party product that was working fine on-premise, isn't working in the cloud installation. The 3rd party developer believes there is something wrong with the Sage 100 instance or the API configuration. When I called Sage support, it was end user support. Is there developer support available, or another resource from Sage that could assist with this issue?
Thanks.

  • Run OITest.exe (found in the Home folder).

    If this works, the problem is probably not the Sage BOI, but instead something environmental.

  • FormerMember
    FormerMember in reply to Kevin M

    Welcome to the hosting merry-go-round.

    I would reinstall the 3rd party extension on the new server. If it was a copy migration then paths and registry settings may come into play.

  • in reply to Kevin M

    Thanks Kevin.  I ran the test and it was successful.  How do I troubleshoot this further?  When you say it's environmental, what do I need to look for?

    Thanks.

  • What are the symptoms of this integration not working ( other than it’s not working )? Are you receiving an error message? Is there some other issue appearing that didn’t appear on the prior install?

  • in reply to Chris-W

    It could be anything, so it's impossible to make recommendations.  Check the basics... install with UAC off, As Administrator... firewall issues... NTFS permissions... dig into any errors...

    Since you're a Partner, maybe look into joining 90-Minds.  There are a number of members who are a lot more technical than I am, and may have other recommendations.

*Community Hub is the new name for Sage City