• Excel Button Greyed Out

    Anyone come across the excel button in GL Transaction being greyed out? All of the other exports work, but the GL screen is greyed out, even when i have a transaction highlighted.
  • v4.50.5.0

    I have a client using WIN11 and MAS90 (v4.50.5.0) and for one work station when you launch MAS90 the tree structure "flashes" and disappears. But if you create a new user on the same work station then tree structure appears and stays. Also this is the…
  • ACH file locked in Premium

    Have a client on Sage 100 Premium 2023.1 who keeps getting an error message when attempting to add new ACH information for a vendor if anyone else is in Vendor Maintenance. I assume this isn't normal - that two people on two different vendors should be…
  • Downloading/exporting General Ledger Detail Reports - so slow

    It takes longer than I consider normal to run the GLDR, print to PDF, and export to .xls. Does everyone have a slow export? I miss my last job's accounting software that had instant GL downloads (smart lists in Great Plains). Is there a way to speed it…
  • Error 11 Can anyone shed some light on how to correct?

    We have an user that is moving parts around on several bill of materials. He is consistently receiving this message. Often after the message is received the items behave oddly, such as not being able to delete or modify. When we try to delete or modify…
  • User Limit Exceeded/Connection Failure to Host:[tcp]server;54954;NODELAY;STREAM

    We started randomly getting these on our Sage server: This probably started in the past 2 or 3 weeks. We are way under on our used licenses, using 20 with a total of 35 available. We are on Sage 100 Advanced.PVX 2023 (7.20.1.0) 32-bit and we are running…
  • input/output error SY_Session.pvc

    We are getting multiple occurrences of this error (multiple lines and multiple processes) on Windows 11 machines (like the Windows 10 posted linked below). I have research a lot of things but this keeps happening. Any assistance or ideas? Did the…
  • Orphan tasks in large (68 users) Sage 100c 2022.03 (32 bit)that is a 24/7 operation- looking for opinions

    This is a long read, but I am frustrated by the approach of the IT staff so I am trying to figure out if I am wrong, or I need to fight the battle and push for compliance. 1. Install of Sage 100c Advanced 2022.03 in 32 bit mode. 2. Server 2019 3…
  • EBWS/Sage Zip Code/Default Country Code Issue

    We have completed an upgrade from 2019 Advanced PU4 to 2023 Advanced PU2 but are having issue with bringing in CAN country zip codes. Ebusiness web services/Sage appears to be appending USA in front of all CAN orders as that was set by Sage as the default…
  • Item renumbering running crazy slow

    We have 370 items to renumber that have history. They are taking 6 minutes each. We are using Premium version of Sage 100 so we are looking for a faster solution. Isn't there a SQL based option for this?
  • AR Invoice History file size limits or performance hits

    Looking to see how big AR Invoice History Header and Detail files can get before there is a performance hit or a file size limit. We are looking at importing AR invoice details going forward in 2024, instead of a 1 line summary per invoice (actually…
  • SAGE 100 adv 2022 service not running but application will run just fine

    Hi One of my clients is having an issue with 2022 running as a service but running as application is fine. does any one have any suggestions
  • Credit Card Error 200

    I have one user consistently getting this error message when trying to enter a CC number, "Error 200, unknown error encountered". We are on a cloud server and it is only happening to this one user, I didn't see anything specifically referencing this error…
  • Can't see credit card numbers

    Why on one pc suddenly the credit card number is masked? Just the last digits show on that pc no matter who logs onto it. All the other pcs show the full number so we can verify it. (The person entering the card is not the same as the person running…
  • Timecard Entry and Job Costing

    Hello, We had to make a correction to a timecard entry. We credited 2 hours for one job and placed those 2 hours on the correct job. This was completed through Payroll - Timecard Entry. When we go to Job Cost to post this to a job, it does not post…
  • Windows 11 Compatibility

    Hello I do not move through a single day without my daily transaction registers hanging at least 3 times. I have done a bit of poking around and want to confirm if Windows 11 Pro is compatible with Sage 100 2022 32-bit. I am thinking it is not. …
  • Physical Count Screen

    Hello, When trying to enter counts on the physical count screen after scrolling down to the item I need the screen like refreshes and goes back to top... I have to keep scrolling down then it refreshes. It keeps doing this which makes if very frustrating…
  • Windows 10 22H2

    Are there any known issues with Windows 10 22H2 update and Sage 100?
  • Only 8001 files moved when using Paperless Office Move feature

    I am in the process of moving our Paperless Office registers from one server to another. I noticed that in a year that had a lot of files, it only selected and moved 8001 files even though I selected the entire year. This is in the Journal and Register…
  • sage tracking is down?

    when I try to track in Sage, it tells me this site can't be reached. services.bestsoftwareinc.com/servises.asp?sid=8regid=&trackingid=(trackingnumber redacted) Is this just down or will it be re-instituted? Thank you Chris
  • Error Code

    Error #47 Substring reference out of string Possible Reasons: • Substring does not exist in string variable. • Substring exceeds the capacity of the variable. How can we fix this in Mas90 3.06 running on WIndows? When I go to print the A/R Cash…
  • "System is not currently available. Please contact the system administrator." Getting this when tring to search in the KnowledgeBase

    Anyone else unable to search the KnowledgeBase? Here's a screenshot:
  • Sage 100: Only crashes on my login and only on one computer.

    Experiencing an issue where my login crashes while no one else's crashes sage. Works fine on other computers. Made new login account copying my own and it crashes too. Issue only starting happening this morning. Worked just fine yesterday. I removed…
  • Sage Provisioning portal Site status at fault

    I'm trying to delete a site using sage provisioning portal- I follow the steps Suspend the site then proceed to Shelve it however it keeps failing at the shelve - usually at the 25% of the process with the following error ShelveSiteWork process…
  • Sage 100 very slow over network

    We have Sage 100 Enterprise at the company I support. Performance directly on the host server is lightning fast, but on client PCs over the network it is painfully slow, especially when printing to paperless and opening Adobe Reader. I have followed every…