• Change AR Aging from Invoice Date to Due Date

    Our company has decided they want to change the AR Aging Invoice by Invoice Date to Due Date. Is there anything I should be aware of or need to run after I change the option? I would assume there is some utility I need to run that will recalculate the…
  • Is there a facility within Sage 100 A/R to document or log customer communications by past-due invoice?

    We desire to document customer contact/communications regarding specific past-due invoices in Accounts Receivable. Is there a facility to do this at the invoice level? Frequently, we receive verbal confirmation from a customer that a past-due invoice…
  • How to make new customers appear in drop-down menu?

    When we had Sage installed, all of our customers were imported into the system. When I start to type in the 'Customer No.' field, a drop-down menu appears with predictions of those customers. However, when I add a new customer, I have to click the magnifying…
  • Auto allocation

    Is it possible to enable auto allocation of customer receipts to customer invoices in sage 100 v 7.00.209..
  • Phone Number Format

    Is there a way to set the format for phone numbers? Each sales person has a different way to enter customer and so we end up writing spaces, dashes, parentheses, etc in the AR_Customer table. I would like to set a format so that all phone numbers…
  • Sage 100 - AR Customer Inactive Reason - Authorization

    Sage 100c - Ver 2020 AR Role is able to change the status of a Customer to Inactive. However, AR Role is unable to access the "Inactive Reason" this feature is greyed out. (The feature is available to Admin) So far, I have been unable to locate…
  • Can't Add New Product Codes in Item Maintenance

    When we enter a new item code into "Item Maintenance," it used to create a new product in the system. However now when we enter a new product code, everything goes blank, but it says "NEW" right by the Description (as it would do before). Everything else…
  • ROLE security for PRICE CODE MAINTENANCE

    This role is accessed in the IM module, but can be accessed also in the AR module. When a user is restricted access to Price Code Maintenance, they can still access it via A/R I can't see this issue being addressed anywhere else. Client needs to…
  • AR Delete Customer Utility Doesn't Delete History Files

    I wanted to see if anyone else is having the same issue. We are running Sage 100 2018 Advance update 5. I just ran the AR Delete/Change Customer utility and deleted over 1800 customers. I had the utility set to delete "ALL FILES", which should have deleted…
  • Misc Item and SO module

    Hey all, I'm a recent new Sage 100 user and have experience some problems with misc item charges in SO module. A client is worried that we are not charging the customer on fees in a timely manner. Whenever a product is approved we must charge them…
  • Electronic Delivery Message Maintenance - Message not sending with emails

    FormerMember
    FormerMember
    So we finally set up our email feature and after some tweaking emails now send perfectly fine to our customers. Our issue is that in the EDMM module where we create a default email message, even though a message is saved when we send electronic invoices…
  • Purchase Orders

    I've noticed that if we fill in the Work order/sales order fields after creating a purchase order that when we then look at the item we just purchased it does not reflect in the Quantities section on the main tab that there is anything on a Purchase order…
  • Item Maintenance Fields-Tab 6

    I am having difficulty getting our items in item maintenance to show up on tab 6 under Sales Orders and Work orders appropriately. Am I missing a setup somewhere to make this work for all items? It works when we create a purchase order...
  • User Limit exceeded (no topic in base Knowledge)

    Hello We just Update from sage 2013 to a 2016 Version, But now I am getting a message " User Limit exceeded" I did try the base knowledge but I could not fine any topic about this message. If you have any suggestion please let me know Thank you…
  • Sales Order / Invoicing comments

    Is there a way to differentiate between INTERNAL and EXTERNAL comments when entering a Sales Order? We have some comments that are needed for our shop and shipping employees to appear on the Picking List and some comments that are for the customer and…
  • how to import ship zone under shipping rate maintenance?

    how to import ship zone under shipping rate maintenance for Sage 100 V4.5 Shipping Code already set "Actual" under Sales Order, item has it's own item weight, want to set up everything in the right place to do a calculation on freight for the sales…
  • Setting up Remote Desktop users - searched but could not find

    I am setting up 4 users to remote into my server to access Sage Mas 100. I know there is a way to have them log in and have the program start automatically, but I can't seem to find it. Can anyone help? See below image...i need help figuring out what…