Getting the updates needed for 1099 E-File updates

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Help!!  I am working for a company that has Sage 100.  Apparently at point in time an update for the software was taken, which has made it impossible to get any information, or help in getting the updates needed for 1099 E-File updates.  I have chatted with a customer service representative, and I was not able to get any resolution at that time.  Apparently, our serial number 9901702440 is so out of date that I cannot find any information on how or what we need to do to get a current update. I understand that you are not even able to speak with person regarding Sage 100, all communication is via chat. 

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  • 0 in reply to Sylvia Nolan
    SUGGESTED

    You are on version 2017 which does not support the updates for the 1099s.  You will need to get back on maintenance to be able to upgrade and get the needed settings.  Your version will not have the form or boxes for the NEC form.

    You can use the standalone program from Aatrix found at https://www.aatrix.com/efile/ and it might let you import the information.

    You would need to contact your Sage reseller or sales at Sage to get a new subscription to the software but if you don't keep the subscription your software goes read only.

  • 0 in reply to Bvulliamy

    Yes, the old license type (perpetual), has been discontinued and is what allowed going "off plan" while still using the software afterwards (but only on that version... no access to updates / upgrades). 

    The new license type (subscription) doesn't allow going "off plan" in that way.  After a short grace period (45 days?) the software becomes read only, so it's impossible to renew for just one month...