Getting the updates needed for 1099 E-File updates


Help!!  I am working for a company that has Sage 100.  Apparently at point in time an update for the software was taken, which has made it impossible to get any information, or help in getting the updates needed for 1099 E-File updates.  I have chatted with a customer service representative, and I was not able to get any resolution at that time.  Apparently, our serial number 9901702440 is so out of date that I cannot find any information on how or what we need to do to get a current update. I understand that you are not even able to speak with person regarding Sage 100, all communication is via chat. 

  • 0

    This may be of some help in terms of the minimum version required for e-filing - Year End Processing Resources for Sage 100

    According to KB article 49810

    Minimum supported versions of Sage 100 for year-ending 2022: (for more details see Sage 100 Supported Versions and Sage 100 Update Release Schedule articles below)

    • Sage 100 minimum required versions to process year-end.
      • Payroll
        • Payroll Tax Update. Tax information is maintained in CLAD (Sage tax cloud) and system table changes will be pushed down via the Payroll Tax Update utility within the software.
        • Sage 100 Payroll 2.23.0 (release 12/15/2022)
      • Accounts Payable 1099's
        • Sage 100 2022.0 - 2022.2 (7.10.0 - 7.10.2) plus IRD (release 12/15/2022)
        • Sage 100 2021.3 - 2021.5 (7.00.3 - 7.00.5) plus IRD (release 12/15/2022)
        • Sage 100 2020.5 - 2020.6 (6.20.5 - 6.20.6) plus IRD (release 12/15/2022)
    • Aatrix year-end update will be released mid-December (before 12/20/22).

  • 0

    Are you using Sage 100 Contractor by any chance? 

    For Sage 100 (non-contractor), you might want to reach out to your Sage Partner for assistance.  Sage should be able to tell you who that is if you don't know.

  • 0

    What version are you on?  Are you paying maintenance.

    Sage changed customer numbers a while back.  I had one client for the longest time that still needed to use the old number.

  • 0 in reply to Bvulliamy

    We are on the 5.40 version.

  • 0 in reply to Sylvia Nolan

    Previous management did not continue the maintenance option.

  • 0 in reply to Sylvia Nolan

    You are on version 2017 which does not support the updates for the 1099s.  You will need to get back on maintenance to be able to upgrade and get the needed settings.  Your version will not have the form or boxes for the NEC form.

    You can use the standalone program from Aatrix found at and it might let you import the information.

    You would need to contact your Sage reseller or sales at Sage to get a new subscription to the software but if you don't keep the subscription your software goes read only.

  • 0 in reply to Bvulliamy

    Yes, the old license type (perpetual), has been discontinued and is what allowed going "off plan" while still using the software afterwards (but only on that version... no access to updates / upgrades). 

    The new license type (subscription) doesn't allow going "off plan" in that way.  After a short grace period (45 days?) the software becomes read only, so it's impossible to renew for just one month...