Hello everyone,
I'm hoping someone will be able to help. Our AR invoices have an additional section at the bottom, beneath the Invoice Total, showing payments/credit/discounts applied, with a Final Balance Due. That way, once someone pays the invoice, it will print out with a zero balance due.
A few weeks ago, my co-worker created a Credit Memo in the amount of $240, out of the Sales Order module. He printed it on the spot, before updating and doing end of day processing. When I went back in a few days later to print it for my records and send to the customer, it showed the Invoice Total of ($240) -correct, but with payments applied of $240 - incorrect, and Final Balance Due of ($480) - incorrect. Please note that when I'm in MAS and looking at it on the screen, it's all correct.
It gets more interesting, as the credit memo has now been used. When I look at it on the screen, again it's correct - ZERO balance. Just for fun, I printed it out. Invoice Total says ($240), payments applied zero, and Final Balance Due ($240). Hmmmmm.... Does anyone have any thoughts as to why this happened?
Thanks so much for any clues!
Ellen