Invoice Shows as Paid, but has not been Paid

Posted By Blaze over 6 years ago

Hello - I have an invoice that is showing as paid, but it's not. When I pull it up under Vendor Inquiry it still shows a balance due. However, when I pull it up under Invoice Data Entry - it is stating is has already been paid. It doesn't even give the option where you can make an adjustment, etc. A box pops up and it just says already paid. I can't even reverse a check, etc. becuase as stated above, it's showing a balance due when I pull it up in Vendor Inquiry. Help!

0 Kevin M over 6 years ago

Search the Knowledge Base. The invoice is marked as being paid today, and there are different ways to reset that (DFDM, reinit the check data entry tables...).

There is a utility for this kind of issue in AR cash receipts entry (ARWAR4), but the methods are less straight forward (more potentially damaging) for AP so I hesitate to just write them out. It certainly would be nice for Sage to give a utility for this in AP... *hint hint*.
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0 jnelsonut over 6 years ago

You have to clear the Paid Today Flag. There's a knowledgebase write up on it.

Joe
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0 Blaze over 6 years ago in reply to jnelsonut

OKay - you both just lost me. How do I go about "clearing the Paid Today Flag" and can you do it for one specific vendor, invoice, etc?
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0 Kevin M over 6 years ago in reply to Blaze

Log into the customer portal and search the Sage knowledge base. You will find instructions there.
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Invoice Shows as Paid, but has not been Paid

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