We have an employee who has worked for us several times over the years. When we onboard a rehired employee, we use the same employee number. She has requested some older payroll data (2009-2013). I ran a Check History Report with a check date range from 1/1/2019 - 12/31/2022, but her check history is only going back to 2018.

I tested the same report settings with an employee who worked for many years straight, and was able to get data back to 2009. I also tested it with another employee who has been terminated and rehired several times, and his check history only went back to his 2017 rehire.

Interestingly, the employee in question was rehired in 2018, termed in 2020, and rehired again later in 2020. So we're getting data back to her penultimate rehire, rather than her most recent rehire.

We have Years to Retain Payroll History set to 99.

The version of Sage that we are running is Sage 100cloud Standard 2019 (Version 6.10.5.0) (Payroll Version 2.22.1.0)

Any advice for accessing payroll data prior to these rehire limits would be greatly appreciated!